Key Questions to Ask When Hiring a Moving Company: Your Comprehensive Guide

Key Questions to Ask When Hiring a Moving Company: Choosing the right moving company is crucial to ensure a smooth and successful relocation experience. To make an informed decision, it’s important to ask the right questions during the selection process. In this blog post, we will provide you with a comprehensive list of questions to ask moving companies to help you evaluate their reliability, professionalism, and suitability for your specific moving needs.

Key Questions to Ask When Hiring a Moving Company

  1. Are you licensed and insured? Verify that the moving company holds the necessary licenses and permits required by local and state authorities. Additionally, ask about their insurance coverage to ensure your belongings will be protected in case of any damage or loss during the move.
  2. How long have you been in the moving industry? Inquire about the company’s experience and track record. A well-established moving company with a solid reputation is often a reliable choice, as they have likely dealt with various moving scenarios and have the expertise to handle your specific requirements.
  3. What services do you offer? Ask about the range of services provided by the moving company. Depending on your needs, this may include packing and unpacking, furniture disassembly and reassembly, specialty item handling, storage options, and more. Ensure that the company can cater to your specific moving requirements.
  4. Do you conduct an in-home survey? A reputable moving company will typically offer an in-home survey to assess the size and scope of your move. This allows them to provide a more accurate estimate and determine any specialized equipment or additional services that may be required.
  5. Can you provide references or customer testimonials? Ask for references or inquire about customer testimonials. Reach out to previous customers to get a sense of their experience with the moving company, including their level of professionalism, efficiency, and overall satisfaction.
  6. What is your pricing structure? Request a breakdown of the moving company’s pricing structure. Inquire about how they calculate the costs, whether it’s based on the weight of the items, the distance of the move, or an hourly rate. Clarify if there are any additional fees or surcharges that may apply.
  7. What measures do you take to protect belongings during the move? Ensure that the moving company follows proper packing and handling protocols to protect your belongings from damage during transit. Inquire about their packing materials, equipment, and procedures for fragile or valuable items.
  8. What is your cancellation or rescheduling policy? Understand the company’s policy regarding cancellations or rescheduling of the move. Inquire about any potential fees or penalties that may apply if you need to change the moving date or cancel the service.
  9. How do you handle claims for damaged or lost items? Ask about the company’s claims process in case of any damage or loss during the move. Understand the timeframe and requirements for filing a claim and how the company handles reimbursement or replacement of damaged items.


Asking the right questions when hiring a moving company is essential for a successful and stress-free relocation. By utilizing the comprehensive list of questions provided in this blog post, you can gather the necessary information to evaluate moving companies, make an informed decision, and ensure a smooth and efficient move.

Remember, thorough research and clear communication will help you find a reliable and trustworthy moving partner.